Make Every Customer Feel Welcome – Without the Guesswork
Increase Sales, Build Loyalty, and Improve Customer Satisfaction with WelcoMe
“The technology should also be permanently implemented at all retailers, businesses, medical facilities, music venues, arts centres, and more. WelcoMe facilitates disabled people’s full participation in society as valuable customers and consumers.” Sulaiman R. Khan
WelcoMe allows you to know your customer and how best to meet their needs, before they walk through the door.
But why is the personalisation of experience so important?
The spending power of disabled people and their households is worth £274 billion annually to UK businesses.
Yet, industries such as retail, hospitality, banking, and transport lose billions due to inaccessible services or discriminatory practices, with supermarkets alone missing out on an estimated £501 million annually.
WelcoMe addresses this challenge by helping retailers provide seamless, personalised, customer experiences without the need for costly and often ineffective training.
Join the service providers transforming accessibility challenges into business success.
See the difference WelcoMe makes
Why WelcoMe?
Data-Driven Insights
WelcoMe collects real-time customer feedback and interaction data, allowing businesses to identify accessibility gaps and refine their services for a more inclusive experience.
Stronger Brand Reputation
Show your commitment to accessibility and become the go-to destination for inclusive shopping.
Making Training Work.
Staff training is only as good as your team’s ability to retain and recall in the moment.
WelcoMe enhances any training provided and ensures where it hasn’t been provided that staff have the information they need to avoid dissatisfaction and discrimination.
WelcoMe also provides a rich database of information on various disabilities, health conditions, and neurodivergence.
Customers can easily communicate how their condition affects them, allowing staff to offer an informed and supportive shopping experience.
Unlock Untapped Spending Power
83% of disabled customers limit their shopping to accessible businesses with 43% abandoning a shopping experience because of the physical and social barriers they encounter.
Seamless Customer Service
WelcoMe provides staff with real-time insights about individual customer needs, ensuring a smooth, respectful shopping experience every time.
Unlike traditional training, WelcoMe allows customers to input their specific requirements before their visit.
This ensures that staff understand their individual needs and can provide truly personalised service.
Your Inclusive Customer Service Solution
Step 1:
Customer pre-registers with WelcoMe, specifying their requirements
This ensures their needs are clearly communicated in advance, reducing uncertainty and improving service efficiency.
Customers feel confident and supported before they even enter the store.
Step 2:
Retailer receives tailored information for personalised support
Staff gain instant access to customer-specific needs, allowing them to provide a welcoming and inclusive experience without guesswork.
Step 3:
WelcoMe guides the customer through the shopping experience
With real-time support, customers feel empowered and in control, leading to a more enjoyable and stress-free visit.
Step 4:
Feedback loop ensures continuous improvement.
Businesses can adapt and enhance their services based on real user experiences, fostering long-term customer loyalty.
Get the Tools to Serve Every Customer
Transform your customer relationships and unlock new revenue opportunities with WelcoMe.