FAQ’s

General FAQ’s

Yes! Accessibility features in mobile phones, computers and many forms of other technology have advanced quickly in recent years.
Both features are currently listed as “coming soon” but the Welcome app with be available for android and iOS Summer 2017. Controlled testing of the Button app will be available for Summer 2017. If you live in the southern Scotland be sure to contact us for more details on being part of these trials.
We hope to answer most questions in our FAQ’s; however, if your answer isn’t here then please “Contact Us” and we will answer your question directly. We will then proceed to place your original question and the answer for future viewers to benefit from.

Button FAQ’s

The Button app is for providing an accessible alternative for those with mobility impairments to cross the street confidently.

Before leaving home just turn the app on then you can put your phone into the locked screen mode and approach a crossing with the Neatebox technology installed. Upon arrival the crossing button will be automatically pressed to allow you to position yourself at the most comfortable spot and cross when safe.

In the future, we hope to apply this same technology to multiple button solutions like door entry, elevators, etc.

The Button app can be used by anyone and built to be inclusive but it is mainly designed for those with mobility impairments.

This ranges from people with visual impairments to those with physical impairments. It facilitates for permanent and temporary impairment.

You need to signup with your email address and password to use the application. For the app to work you must have Bluetooth switched on, and when you are in proximity of a Neatebox Button Crossing your phone will automatically connect and you can push the button.
You can then follow the instruction from the Pedestrian Crossing when you have been invited to cross.
We don’t need to track your location to use this application.
We are working hard to add additional features such as the phone showing you when to cross and these will be added to the application later in the year.

Welcome FAQ’s

The Welcome app is a way for customers to receive better customer service from their visited venues.

Through disclosure of visible or hidden disabilities and personal shopping preference the customer can have a relaxed and inclusive experience at any shopping venue with the Welcome technology.

From the business prospective the Welcome app is a way to know the direct needs of your customers with minimum hassle and effective use of time. It provides accessibility training and provides only what the customer wants to disclose in a relaxed way.

The Welcome platform is a way for customers to receive better customer service from the venues they visit.
Through disclosure of visible or hidden disabilities and personal preference or requirements, the customer can have a relaxed and inclusive experience at any venue they visit with the Welcome Application.

From the business prospective, the Welcome Platform is a way to know the direct needs of your customers with minimum hassle and effective use of time. It provides accessibility training and provides only what the customer wants to disclose in a relaxed way.

The welcome app is split into to categories. Firstly, the “User” and secondly the “Business”. The user app is free and simple to set up. The user side of the app can be used by anyone and is completely inclusive. The Business side of the Welcome app is the venues. They have the option between an app or a web based application to view on. The business side of the Welcome app is also completely inclusive and is built to be set up and used at multiple business types.
The welcome platform is split into two categories. Firstly, the “User” and secondly the “Business”. The user app is free and simple to set up. The user app can be used by anyone and is completely inclusive.

The Business side of the Welcome Platform is for the venues. They access the platform through a cloud-based web application. This is also mobile responsive, so can be viewed on any device. The business side of the Welcome platform is also completely inclusive and is built to be set up and used for multiple business types.

They both serve the same purpose of making customer service more efficient.
The “User” side of the Welcome platform is, and always will be, free to download. The app takes simple information and helps improve communication between the customer and the customer service teams at the venue they wish to visit. It also provides the option to set arrival time, allow notice for delays, give venue ratings, create a favourites list and even request venues that they wished had the technology.

The “Business” side of the Welcome platform is a cloud-based web application. It allows the business to receive multiple user requests and organises the staff requirements for the visits. It also allows the ability to view ratings to improve the customer experience for future visits.

The app will require the submission of a name and location. After that the submission of information is subject to what you wish to disclose.

The more information you disclose about your needs the more the venues will be able to provide in support. So we encourage users to provide nessacry accessibility needs and wants.

The app will require you to signup with an email address, password, name and your disability and any requirements you require assistance with.
The more information you disclose about your needs the more the venues will be able to provide in support. So we encourage users to provide necessary accessibility needs and wants.
We have the “Request” feature for all venues not available with the Welcome platform. Through the app, you will be able to find all the shops you want to visit and press the Request button. That sends a notification to the Neatebox team. We are able to sign up venues much quicker if they see that people in their area would use it if they had it.
It’s a way we like to work with our supporters to create a system by which involvement is rewarded with what the customer actually wants!
We have several channels to communicate through; however, the fastest would be to email the technical support email. If you would like to use this service then please click here to go to the submission form.
The Welcome app is available on the Apple App Store and Android Google Play Store.

For Businesses the Welcome app is available in the same form but with the addition of a web based application that can integrated in current desktop systems.

The Welcome app is available on the Apple App Store and Android Google Play Store.
For Businesses, the Welcome platform is a cloud-based web application that can be accessed from any device such as PC, tablet or mobile device.

Explore FAQ’s

Yes, the app is avaliable in the form of the Edinburgh Up Close App. Please visit the apple app store or our “Explore User” page to download the app.
Yes. The Explore App is the platform and principle which Edinburgh Up Close was based. Accessibility and Inclusion in tourism. Edinburgh Up Close is just one example of a location using the app. We encourage any tourist venues who want something similar consult our expertise in the field and our Explore system.

Looking for More Information?


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Customer Enquiry

Have questions about the download, process and purpose of our apps? Then click this link.


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Technical Support

Already use Neatebox products? Report issues or enquire about technical support at this link.


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Business Enquiry

Looking to do business with Neatebox or enquire about pricing? Then click this link


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General & Press Enquiry

If your questions don’t fall into any of these categories feel free to click this link.

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Support

Walkthroughs and videos of how to get the most out of your Neatebox apps. Updated frequently to match need.

 

Still Have Questions?

Still Have Questions?


At Neatebox we want to provide you with the best customer experience. This means providing communication options that work for everyone. If you need help with the app download, app install or usage of any app then feel free to use any of the sources below.

Why Contact Us?


  • Downloading the app?

    We can help you choose the device and app store that will give you the download. We can also help with troubleshooting of device compatibility.

  • In App Navigation

    Our app has been designed to be fully accessible; however, even then we know that navigation can require some advice. We are here for that too.

  • Anything Else?

    We are here for you. We will try our best to solve any customer service problem you may have. First read the FAQ’s and if nothing applies then please contact our customer service department and we will get back to you.

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